Terms & Conditions

1. Who we are

We are an independent local agent facilitating mobile number selection, SIM activation, porting (MNP), and related paperwork with licensed telecom operators in India. We are not a telecom operator ourselves, and we are not an official store, franchise, or authorised representative of any specific telecom operator unless explicitly stated to you in writing. All SIM issuance, number allotment, activation, and network service remain the responsibility of the respective telecom operator and are governed by that operator's own terms, tariffs, and the regulations of the Department of Telecommunications (DoT) and the Telecom Regulatory Authority of India (TRAI).

2. Eligibility

Our Services are available only to individuals who are at least 18 years of age and legally capable of entering into a binding contract under Indian law, and to businesses authorised to acquire mobile connections in their own name. By using our Services you confirm that you meet these requirements and that all information and documents you provide to us are genuine, current, and belong to you (or, for business connections, that you are authorised to submit them on the business's behalf).

3. Number selection & availability

• Any number, series, "choice" pattern, or sum-total combination we discuss with you is subject to live availability with the concerned telecom operator at the time of activation, and is never guaranteed until the operator confirms and completes the activation.
• Numbers shown on our website, marketing material, or shared verbally/over WhatsApp are illustrative examples unless we have explicitly confirmed a specific number is reserved for you.
• We reserve the right to offer you an alternative number if your originally requested number becomes unavailable before activation is completed, and we will inform you before proceeding.
• We do not control, and are not responsible for, operator-side allocation rules, category restrictions (e.g. premium/VIP number categories defined by the operator), or any additional charges the operator may levy for specific number categories.

4. KYC, documentation & accuracy

Activation of any SIM (prepaid or postpaid) and any MNP port-in requires valid Know-Your-Customer (KYC) documentation as mandated by DoT/TRAI regulations, such as a valid photo identity proof and address proof (or Aadhaar-based e-KYC/Digital KYC where the operator supports it). You are solely responsible for the accuracy and authenticity of the documents and information you provide. We may refuse or delay a request if documents are incomplete, illegible, mismatched, or appear fraudulent, and we may be required to share such documents with the concerned operator as part of the mandatory KYC process — see our Privacy Policy for details.

5. Activation, porting & timelines

Timelines for prepaid activation, postpaid activation, MNP port-in, and prepaid-to-postpaid merge requests are set by the relevant telecom operator's internal processes and by DoT/TRAI porting regulations, and can vary based on operator workload, document verification, network area, and circumstances outside our control (for example, an existing connection under a minimum-lock period, outstanding dues on a number being ported, or an operator system outage). Any timelines we share with you are estimates and not binding commitments, and we will keep you informed of material delays where we are aware of them.

6. Charges & payment

• Charges for a given number, plan, or activation type will be communicated to you before you commit, and may include an operator-mandated fee for certain number categories (where applicable) in addition to any service facilitation charge.
• Payment terms (advance, on-delivery, or on-activation) will be agreed with you at the time of order and should be confirmed via call or WhatsApp before payment is made.
• We do not control operator tariffs, recharge plans, or billing for postpaid connections once activated; these are governed entirely by the operator's own tariff plans and billing terms.
• Any advance paid towards securing a specific number is non-refundable if the delay or cancellation is caused by incomplete or inaccurate documentation on your part, or by your decision to withdraw after the operator has already reserved or processed the number.

7. Cancellations & refunds

If a request is cancelled before any operator-side processing has begun, any facilitation charge collected by us (excluding third-party or operator charges already incurred) may be refunded at our discretion. Once a SIM has been issued, a number has been reserved by the operator, or a porting request has been submitted to the operator's system, cancellation and refund will depend on the concerned operator's own cancellation policy, and we will assist you in pursuing that process but cannot guarantee a specific outcome or timeline.

8. No guarantee of network service

We facilitate the paperwork and coordination for activation; we do not provide the underlying telecom network, signal coverage, call quality, data speed, or billing accuracy — these are the sole responsibility of the telecom operator whose SIM you activate. Any complaint regarding network service, coverage, tariff billing, or call/data quality after activation should be raised with the concerned operator's customer care, though we're happy to help you get in touch with them.

9. Limitation of liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss arising from delays in activation or porting, unavailability of a specific number, network downtime, operator-side errors, or loss of a mobile number due to non-usage as per operator rules. Our total liability in connection with any single transaction shall not exceed the facilitation charge actually paid by you to us for that transaction.

10. Your responsibilities

• Provide genuine, complete, and up-to-date documents and information.
• Use the activated number only for lawful purposes and in accordance with the operator's terms of service and applicable Indian law.
• Keep your postpaid bills paid and your prepaid balance/validity active as required, to avoid disconnection or number recycling by the operator.
• Inform us promptly of any change in your requirements, contact details, or documents relevant to an ongoing request.

11. Prohibited use

You agree not to use our Services to obtain a number for fraudulent, impersonation, harassment, or any other unlawful purpose. We reserve the right to refuse service, decline a request, or discontinue assistance at any stage if we reasonably suspect misuse, fraud, or a violation of DoT/TRAI regulations, without liability to you for such refusal.

12. Changes to these Terms

We may update these Terms from time to time to reflect changes in our Services, operator policies, or applicable regulation. The updated Terms will be posted on this page with a revised "Last updated" date. Continued use of our Services after such changes constitutes your acceptance of the revised Terms.

13. Governing law & jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with our Services shall be subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.

14. Contact us

For any questions about these Terms, reach out to Anurag Jain by call or WhatsApp at 99260-99267, between 10 AM and 7 PM.